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An ombudsperson helps resolve problems or complaints within AV¸£ÀûÉç and helps achieve equitable settlements. The ombudsperson is also a source of confidential advice.

Any member of the AV¸£ÀûÉç community -- students, faculty, and staff -- and others who may bring a complaint against the university. The Ombuds Office may also investigate problems and grievances on its own initiative.

The Ombuds Office of AV¸£ÀûÉç has access to a wealth of knowledge and resources that can help you to work successfully to solve problems within and through AV¸£ÀûÉç's complex structure. It is our responsibility to make that knowledge and those resources available to the AV¸£ÀûÉç community.

To contact Anne Meltzer, call (610) 758-3673 or email asm3@lehigh.edu. To contact Jennifer Swann, call 8-5484, text her cell at (610) 554-8839 or email jms5@lehigh.edu.

No. The Ombuds Office will advise you of your rights within the university but does not provide legal advice.

• By carefully listening and helping to analyze the situation
• By researching and explaining relevant university policies, procedures, and problem-solving channels
• By helping you to identify and evaluate options
• By mediating disputes
• By initiating non-adversarial, problem-solving discussions with other involved parties (only with your permission)
• By making referrals to other campus and community resources
• By striving to help students, staff, and faculty receive fair and equitable treatment within the University system